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Dialogues

Practice your NAATI CCL dialogues here.

Dialogue Title
Finding the Right State-Registered Solicitor A law firm receptionist helps a client who mistakenly consulted a solicitor licensed in the wrong Australian state for his tenancy dispute. Legal Hard	Finding the Right State-Registered Solicitor	A law firm receptionist helps a client who mistakenly consulted a solicitor licensed in the wrong Australian state for his tenancy dispute.	Hard	Legal
Introducing New Neighbours An English-speaking resident speaks with her new Hindi-speaking neighbour about their children playing and studying at the same primary school. Community Easy	Introducing New Neighbours	An English-speaking resident speaks with her new Hindi-speaking neighbour about their children playing and studying at the same primary school.	Easy	Community
Dental Clinic Receptionist First Day Orientation A dentist welcomes a new receptionist and explains the basic administrative procedures on her first day. Health Easy	Dental Clinic Receptionist First Day Orientation	A dentist welcomes a new receptionist and explains the basic administrative procedures on her first day.	Easy	Health
Dry Cleaner Coat Alteration A customer visits a dry cleaner to get their winter coat dry cleaned and altered. Consumer Affairs Moderate	Dry Cleaner Coat Alteration	A customer visits a dry cleaner to get their winter coat dry cleaned and altered.	Moderate	Consumer Affairs
Website Design for Saloon A phone call between a website designer and a small businessman looking to design a website for his hair salon. Business Moderate	Website Design for Saloon	A phone call between a website designer and a small businessman looking to design a website for his hair salon.	Moderate	Business
Reducing Credit Card Limit A customer calls their bank to reduce their credit card limit because their younger daughter was overspending on the secondary card. Financial Moderate	Reducing Credit Card Limit	A customer calls their bank to reduce their credit card limit because their younger daughter was overspending on the secondary card.	Moderate	Financial
Sunlight Contact Lenses Inquiry A patient calls an optician to inquire about contact lenses and glasses for use in sunlight. Health Hard	Sunlight Contact Lenses Inquiry	A patient calls an optician to inquire about contact lenses and glasses for use in sunlight.	Hard	Health
Neighbourhood Telephone Booth Inquiry A dialogue between a local resident and a newly arrived immigrant in the neighbourhood asking about a public telephone booth. Community Moderate	Neighbourhood Telephone Booth Inquiry	A dialogue between a local resident and a newly arrived immigrant in the neighbourhood asking about a public telephone booth.	Moderate	Community
Youth Allowance Inquiry Phone conversation with Social Security Service Department to inquire about youth allowance for a daughter. Social Services Hard	Youth Allowance Inquiry	Phone conversation with Social Security Service Department to inquire about youth allowance for a daughter.	Hard	Social Services
Hotel Booking Change (Variant of #248) Phone call from a customer to a hotel to change a booking. Consumer Affairs Easy	Hotel Booking Change	(Variant of #248) Phone call from a customer to a hotel to change a booking.	Easy	Consumer Affairs

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Dialogue Title	Scenario	Difficulty	Tag
Finding the Right State-Registered Solicitor A law firm receptionist helps a client who mistakenly consulted a solicitor licensed in the wrong Australian state for his tenancy dispute. Legal Hard	Finding the Right State-Registered Solicitor	A law firm receptionist helps a client who mistakenly consulted a solicitor licensed in the wrong Australian state for his tenancy dispute.	Hard	Legal
Introducing New Neighbours An English-speaking resident speaks with her new Hindi-speaking neighbour about their children playing and studying at the same primary school. Community Easy	Introducing New Neighbours	An English-speaking resident speaks with her new Hindi-speaking neighbour about their children playing and studying at the same primary school.	Easy	Community
Dental Clinic Receptionist First Day Orientation A dentist welcomes a new receptionist and explains the basic administrative procedures on her first day. Health Easy	Dental Clinic Receptionist First Day Orientation	A dentist welcomes a new receptionist and explains the basic administrative procedures on her first day.	Easy	Health
Dry Cleaner Coat Alteration A customer visits a dry cleaner to get their winter coat dry cleaned and altered. Consumer Affairs Moderate	Dry Cleaner Coat Alteration	A customer visits a dry cleaner to get their winter coat dry cleaned and altered.	Moderate	Consumer Affairs
Website Design for Saloon A phone call between a website designer and a small businessman looking to design a website for his hair salon. Business Moderate	Website Design for Saloon	A phone call between a website designer and a small businessman looking to design a website for his hair salon.	Moderate	Business
Reducing Credit Card Limit A customer calls their bank to reduce their credit card limit because their younger daughter was overspending on the secondary card. Financial Moderate	Reducing Credit Card Limit	A customer calls their bank to reduce their credit card limit because their younger daughter was overspending on the secondary card.	Moderate	Financial
Sunlight Contact Lenses Inquiry A patient calls an optician to inquire about contact lenses and glasses for use in sunlight. Health Hard	Sunlight Contact Lenses Inquiry	A patient calls an optician to inquire about contact lenses and glasses for use in sunlight.	Hard	Health
Neighbourhood Telephone Booth Inquiry A dialogue between a local resident and a newly arrived immigrant in the neighbourhood asking about a public telephone booth. Community Moderate	Neighbourhood Telephone Booth Inquiry	A dialogue between a local resident and a newly arrived immigrant in the neighbourhood asking about a public telephone booth.	Moderate	Community
Youth Allowance Inquiry Phone conversation with Social Security Service Department to inquire about youth allowance for a daughter. Social Services Hard	Youth Allowance Inquiry	Phone conversation with Social Security Service Department to inquire about youth allowance for a daughter.	Hard	Social Services
Hotel Booking Change (Variant of #248) Phone call from a customer to a hotel to change a booking. Consumer Affairs Easy	Hotel Booking Change	(Variant of #248) Phone call from a customer to a hotel to change a booking.	Easy	Consumer Affairs

Finding the Right State-Registered Solicitor

A law firm receptionist helps a client who mistakenly consulted a solicitor licensed in the wrong Australian state for his tenancy dispute.

Legal

Hard

Introducing New Neighbours

An English-speaking resident speaks with her new Hindi-speaking neighbour about their children playing and studying at the same primary school.

Community

Easy

Dental Clinic Receptionist First Day Orientation

A dentist welcomes a new receptionist and explains the basic administrative procedures on her first day.

Health

Easy

Dry Cleaner Coat Alteration

A customer visits a dry cleaner to get their winter coat dry cleaned and altered.

Consumer Affairs

Moderate

Website Design for Saloon

A phone call between a website designer and a small businessman looking to design a website for his hair salon.

Business

Moderate

Reducing Credit Card Limit

A customer calls their bank to reduce their credit card limit because their younger daughter was overspending on the secondary card.

Financial

Moderate

Sunlight Contact Lenses Inquiry

A patient calls an optician to inquire about contact lenses and glasses for use in sunlight.

Health

Hard

Neighbourhood Telephone Booth Inquiry

A dialogue between a local resident and a newly arrived immigrant in the neighbourhood asking about a public telephone booth.

Community

Moderate

Youth Allowance Inquiry

Phone conversation with Social Security Service Department to inquire about youth allowance for a daughter.

Social Services

Hard

Hotel Booking Change

(Variant of #248) Phone call from a customer to a hotel to change a booking.

Consumer Affairs

Easy